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FAQ
Frequently Asked Questions
What is a parent product?
What is a child product?
What is a collaboration?
How much is the transaction fee?
For All
About Vket Stores
What is Vket Store?
What is Virtual Market?
Is there a fee to use the Vket Store?
About the account
What is a Vket Account?
I’d like to cancel my membership.
Can I restore my membership again after canceling?
For Sellers
About the shop
Where can I create a store?
Where can I edit my shop information?
Can I customize the look of my store?
Show All(8件)
About products for sale
What is a suspension of publication?
What is a parent product?
How can a child product cease to have a parent product? How is the relationship between parent product and child product severed?
Show All(11件)
About selling files
What file formats can I use to sell my products?
What is the maximum upload file size?
Can I replace files that have already been sold?
Show All(6件)
About Sales
What is a distribution to a parent product?
What is a dividend from a child product?
What is a distribution to collaborative users?
Show All(5件)
About sales transfers
Can I cancel my transfer application?
How much is the transfer fee?
What kind of accounts can I set as a payee?
Show All(7件)
For Purchasers
About purchases
What payment methods are available?
Are prices exclusive of tax, or include tax?
Will my personal information be disclosed to the store where I purchase?
Show All(6件)
About purchased products
Where can I download products after purchase?
What should I do if there is something wrong with the item(s) I purchased?
Can I cancel or refund my purchase?
About the product
How can I report a violating product?
About gifts
How can I send a gift?
What is Vket ID?
Can I send my own product as a gift?
Show All(5件)
Contact Us
If you could not find a solution to your question in the FAQs, please contact us here.
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